FNB Call centre misguiding

Fnb consultants are useless and misrepresent important information.

I needed to do a reversal with the call center for an amount larger than R300. They said it's R50 but if I do it on the App it's free. I told the consultants that I cannot do it if it is over a certain amount, they said that the amount is increased now in the App.

Now when I needed to do 2 reversals on the App it says it cannot be disputed. Utter nonsense and contradicting what the consultant said.

I called the digital department and told the consultant that I am unable to do the reversal on the App, she could not give me a reason why, her supervisor was not available.

I was horrified when she said she can do it at R50 per reversal. I told her I am not willing to pay for it as the consultant told me I can reverse up to any amount on the app. If he did not tell me that I would have put a stop order against this company who keeps debiting me and I would have not had this problem.

Because of the consultants incompetence and misguidance I am suffering to pay reversal fees.

I demand a refund from fnb on this.

Breakdown. 1. I want a refund because there was no stop order on this company.

2. There was no stop order on this company because the consultant told me that I can reverse any amount on the App which is why I did put a stop on it.

Because of his misinformation I have suffered R150 (total) in bank reversal fees for the past 3 reversals with the call center. Disgusted