YR
Yasmyne R
1 reviews | Active since Mar 2019
07 Mar 2019, 09:55
FNB CALL CENTRE IS WASTE OF TIME!!!
I have been trying to get a hold of the FNB Online ***** Division since Monday, 04 March 2017. Nobody answers the phone and all you hear is the recorded message on repeat saying that there is high call volumes. I have called everyday at different times( holding on for atleast twenty minutes at a time) hoping that my call will be answered. I have contacted the FNB Premier banking suite and they are unable to help me. What's the purpose of having your "own" suite of bankers if they are unable to assist. Can someone please contact me from your Online ***** division!
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
07 Mar 2019, 11:06Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply07 Mar 2019, 11:06
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards
Hello Peter Complaints Team
*** (option one)