FNB Call Centre Is Terrible!!

This is insane, all I want is to reverse a debit order! I called yesterday, after waiting ages on the phone I was told I need to call back after 24hours, because the had been debited on the same day.

I called this morning, got through and was told to call after an hour because the system was down ??♂️ ! I call again and waited till i ran out of airtime! I am now currently on hold for 44mins 22secs and counting! ! ! !

How can a major bank have such a terrible call center ? Jesus!!!!!