DJ
Darshan J
1 reviews | Active since Dec 2010
14 Jun 2019, 16:12
Fnb call centre hung-up on call
Call centre agent hung-up on me after I waited 12 minutes to get connected to the credit card division.
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
14 Jun 2019, 16:22Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply14 Jun 2019, 16:22
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
DJ
Darshan J's updateReviewer Update
20 Jun 2019, 09:25Thanks for the response. I did get through eventually via Fnb Chat. I am still disappointed with the long wait times to get through to the call centre. It should not come to the stage where a customer must complain for a resolution. Please check your SLA (call waiting time) for Credit Card division on 14 June...it is clearly unacceptable. Thanks again for good customer service in the sense calling me back for resolution.
DJ
Darshan J's update20 Jun 2019, 09:25
Reviewer Update
Thanks for the response. I did get through eventually via Fnb Chat. I am still disappointed with the long wait times to get through to the call centre. It should not come to the stage where a customer must complain for a resolution. Please check your SLA (call waiting time) for Credit Card division on 14 June...it is clearly unacceptable. Thanks again for good customer service in the sense calling me back for resolution.