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1 reviews | Active since Mar 2009
31 Jan 2020, 11:11
FNB Call centre = government call centre
Calling FNB is like calling government sector and I dread it so much. As expected this morning I spoke to an agent with no tact and no sense of professionalism. This is the first agent spoke to regarding getting a settlement letter for a short term loan/personal loan. The agent needs thorough coaching and be taught the s**** of asking precise questions. Please note that I am NOT referring to the second agent I spoke to ,Lolita... the first agent. So annoying!
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FNB (First National Bank)'s replyOfficial
31 Jan 2020, 11:52Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply31 Jan 2020, 11:52
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***