FNB call Centre frustration

I know I'll get help from posting here, since the call Centre is giving me the run around for the second day in a row. I'd like to understand why one of my accounts is on hold - a proper explanation, and I'd like this issue to be resolved ASAP. Seems like even calling private banking doesn't help, no one has a clue what's happening. Incredibly frustrating and inconvenient. Consultants just send you from pillar to post for now reason and I've had to authenticate my ID number each time. No man.