FNB call centre Ewallet

I called the FNB call centre regarding ewallet enquire.One problem with some of FNB call centre staff they don't listen to the client at all.Two times in the last they just drop the call if they can resolve your problem.Yesterday it was the ewallet the first one in the call didn't even ask for my cellphone only afterwards. Still gave me the wrong information Just telling what she was told to do.Second at least listen and then explain why I can only withdrew from the atm. First place you hold on long .Keep up with the not so good service.Call centre staff got a lack of training or they just don't care at all.They must listen to the two calls.