FNB Call Centre and Loans Department

This morning I have been on the phone trying to find a "person" to help me with a personal loan application. 1) the phone system options takes you to the wrong department. 2) The people answering the phone are not qualified to help me all they do is what the computer screen is telling them. 3) They keep on transferring me to someone ells and I just keep going in circles. 4) They don't seem to be able to speak English, as I need to repeat numbers to them the whole time. When I speak a little louder so they can hear me better they just put the phone down. 5) After speaking to 8 different people I have had no success! This type of service from FNB is unprofessional.