FNB Call Centre and Collections Department

The FNB Collections Department are by far the worst department I have had to deal with. The Call Centre are no different too. My account has been in arrears for a little while because of the Covid-19 lockdown, so they put it on hold. I then settled the amount last week. So, I called the call center to try and get this sorted out and I was sent from pillar to post. At some point I was on hold for about 32 mins. 2 days, a visit to a branch and R250 airtime later, no one was still able to assist me because no one at the call centre seems to know which department I'm supposed to be transferred to. I'm livid to say the least. I then get told to speak to a person by the name of Marcelle who is never available to answer the phone. This has been a completely disastrous experience.

And to think I used to defend FNB whenever someone had something negative to say about it. Now I can relate.