FNB call centre agents sound like they depressed

the worst call center agents are undoubtedly in my opinion has to be from FNB. i have received numerous call from their call center with regard to my cheque account and there call center skills are pathetic, i couldn't understand what they were saying its as if they rehe****d these words and were said to say them. whoever are involved in training these agents need training themselves, clearly they do not have the skill, knowledge or maybe even no experience in training or facilitating. very irritated when trying to get my message through to them, they sound like they depressed. please review your trainers as the agents need some type of skill in order to get your message through. dissatisfied customer.