Fnb call centre agent rude and unprofessional

I am disappointed with the service I'm receiving at fnb. I have a business and personal account with fnb and I regret it. I have numerous unauthorized debits and I'm rebuilding my business with this pandemic and the *********** service I receive at fnb isn't helping. I wasted an hour on the phone trying to get through fnb call center and when I do their agents are rude as though they doing me a favor. It's my money that I'm querying. The call centre agent was rude and cut the call in the middle of my query. Poor, unprofessional service by a bank. I'm still sitting with unauthorized debits and they cannot assist me with a simple problem. I will be moving my personal and business account to a professional bank.