NS
Nomfundo S
1 reviews | Active since May 2019
07 May 2019, 08:41
FNB Call Centre Agent are Rude! ***********!
I have been trying to reach FNB to issue a paid up letter to no avail. I am sent from pillar to post. The most recent interaction was a call center agent, Busi who was not willing to assist and gave me attitude. What must one do for FNB to release this? This is ridiculous!
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FNB (First National Bank)'s replyOfficial
07 May 2019, 10:44Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply07 May 2019, 10:44
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***