FNB Call centre a nightmare. Skrill card authorization failing

I am failing to get my card authorised on skrill website. I called skrill to find out what the problem is they said FNB is declining the authorization of my card. After several failed attempts of calling them from home I decided to go to the branch where I had to wait for 2 hours before getting a chance to call after which I had to hold for 30 mins only to be transferred from one department to the other where I had to hold for even longer. I was on the phone for a good 2 and a half hours talking to consultants who did not even know what skrill is even after explaining to them and telling them that it's more like paypal which is FNBs very own digital wallet. I had to live the branch without being helped after spending 4 hours if not 5 there. If there is anyone at FNB who can help me authorise my card on skrill's website please kindly assist me as I cannot use the card on skrill without authorization from FNB. I need to withdraw money from my forex broker to skrill then to my bank and vice versa. For this to happen the card need to be authorised by FNB. PLEASSSE HELP...