FNB CALL CENTRE

We have not received our FNB Credit Card Statement for 3 months, our last one being 20 July. Today, I phoned to find out why and the lady who spoke to me from the call centre (***) said that we would get our statement "on the app" as they were no longer emailing them to customers, I asked her how I would have found this out had I not phoned. I should think that this would be a function of the bank.

I found the lady to be curt and unhelpful (didn't get her name because the call dropped before I could ask her) and believe that she needs coaching on how to assist floundering customers on the phone.