FNB Call Centers DO NOT WORK!!

I do not know where to even start on how bad FNB is at providing their clients with a service that they have promised. Their famous catch phrase/slogan of ''How Can We Help?'', should be changed to ''How Can We *****/Inconvenience You''? This is after they debited money from my bank account for my credit card & this has caused me a lot of grief. Firstly FNB's call center is filled with *********** staff, who are rude & literally no knowledge of what is happening. Every single consultant from the call center either **** to me about what was happening in my account, asked me to hold & end up cutting the or they keep on transferring me to other departments where no one wanted to assist, take any responsibility to find out what is going on.

So I went to the Baywest Mall FNB branch in Port Elizabeth, where I was assisted by a lovely lady who went out of her way to assist me, to get to the bottom of what was happening to my account. Guess what FNB? She was also **** to by your call center & we literally got no where to finding out what is happening with the money that was debited from my account,

I ask you FNB, if your call center workers even make it difficult for their co-workers to get information that needed to assist clients that come into your branches, what services as your consumers/clients are we paying for? Are we paying your ridiculous service fees for the poor service, *********** consultants at your call centers & no responsibility or no accountability taken by your call center to assist us.

FNB please contact me so that we can sort this out.