FNB call center not helpful

FNB:-) Ref ********** no one has been in contact with me as yet when they do call its only one ring when I try to answer they hung up. I am not happy at all with the service I am receiving from FNB, I have been a loyal customer for many years and this is how they treat their loyal customers. Instead I am sent emails to call them back. How can I call them back when I need a temporary loan. If I had lots of money I wouldn't need this loan in the first place. Today I had upgraded to the gold card but I know what to cancel that as I want to bank with a bank that understands its customers and trys to assist in away how.