FNB call center nightmare - premier banking

<p>Over 26 calls to their callcenter in the past few days. Over 7 full hours of witing, been diverted, hung up on, transfered to incorrect departments, asked to call someone else, and speaking to call center staff who dont know what they are doing. It feels like there are very few FNB call center staff members who know what they are doing. Out of more than 30 (yes more members than times called) I must have got only 4. </p> <p> </p> <p>Very dissapointed in FNB. It is not the call center staffs fault but the organisation. If this doesnt drasticly improve, i will be going somehwere else for my banking. </p>