FNB CALL CENTER IS USELESS

FNB representatives are useless, seriously useless. They NEVER want to assist and keep passing me around from call to call.

I logged a call with FNB private banking to find out why the loan repayment amount in the app shows a different amount than the website.

FNB private clients phoned me and said they will put me through. They also said they wont put down the phone until someone there answered. As suspected, this was a blatant lie and they just transferred me. No use having this private clients service. Eventually it just looked like the call dropped, after 17 minutes i put the phone down.

Then i phoned the loans department and someone actually answered. So i asked this same question and the guy said he cant see the details on the website side. He would need to transfer me to the fnb banking side.

So he transfers me and this already irritated person answers. I ask her the same question, she asks for my id number and then transfers me to the LOANS department that already said they cant help me.

WHAT IS GOING ON THERE

PLEASE FIX THIS!!! EVERY SINGLE TIME I PHONE FNB CALL CENTER, ANY DEPARTMENT IT EITHER DROPS, NO ANSWER OR THE PEOPLE ARE NOT WILLING TO HELP AND I GET PASSED AROUND FROM CALL TO CALL. INBETWEEN ALL THIS, THE CALLS DROP, I HAVE TO PHONE BACK AND GET TOLD NO THIS DEPT CAN HELP YOU, THEN THAT DEPT TRANSFERS ME BACK TO THE ONE THAT TOLD ME THEY CANT HELP ME.

IM SICK OF THIS YOU WILL LOSE CLIENTS OVER THIS.

ITS EVERY SINGLE TIME. MY BLOOD STARTS TO BOIL EVERY SINGLE TIME I HAVE AN ISSUE WITH FNB. ITS NEVER SIMPLE NEVER

I WISH I COULD CLOSE ALL MY ACCOUNTS WITH YOU!