FNB Call Center is bad

I'm honestly irritation and angry at the poor service I'm getting from customer service.

Firstly my mom has been trying to get hold of customer service to dispute debit orders over 40 days, when she calls them she's sent from pillar to post. No one is assisting and she keeps running out of airtime. This morning I also tried to with my airtime to call on her behave and add her on the call - after explaining everything to the lady, she tells us she needs to transfer us then BOOM call is dropped. I try again and same thing I get put to someone who says it's the wrong department. I mean what the hell when airtime is so expensive, already I spent over R50 on airtime without any assistance whatsoever. This is absolute bull****.

Can someone call her on her phone number: *** to resolve this matter - I'm really annoyed and ****ed off by this. Thanks for ruining my day.

Worse part there are no phones at the FNB branch in King William's Town because they say it's COVID.

Never coming to this platform to give you guys a compliment.