Fnb Call center is appalling

I have never experienced such a horrible service! Clearly your customer service agents do as they please!! I took time out of my lunch to contact FnB to get the status of my card delivery!! The first agent confirms it has not been dispatched and transfers me to someone..then this person doesn’t even provide a name and 10 seconds later the call is dropped!! I call again and i get someone who again transfers to someone..then without even a hello i get put on hold for close to 10 minutes!! If i knew this is how you treat your customers I definitely would not have left my bank!! I haven’t even begun my journey with you and i already have regrets making arrangements to change banks..