FNB call center = Frustration

I am super frustrated. First I tried doing a query via secure chat, I should have known better. NEVER ever have I used secure chat without being frustrated. I tried the call center, 5 calls later, no joy. I need to get to the virtual card department, because, apparently they are the only department that can assist. I was put through from pillar to post, I eventually got to virtual card, after my 3rd phone call, however the call got dropped. When I choose the option for general enquiries after being put through to virtual card department, option 4, I go back to the aspire call centre. I was made a promise by a consultant that she will get virtual card on the line and then connect me directly to them. Once again I was put through to the wrong department. Now , after 52 minutes on the phone with the last call it was dropped. AGAIN. My first message on secure chat was at 8.48, it is now 10.31. "We apologize for the inconvenience" does nothing to take the frustration away