FNB call center complaint

This morning I called the FNB call center to seek assistance with a Stokvel account which I am a member of. I called the number *** which I was informed that it is a direct line for getting assistance for Stokvels. The gentleman that I spoke to, said that my matter needs to be attended by the "Digital/ or online baking" section. He thereafter transferred my call to that department, someone responded after my call was transferred. When I started to tell her about my problem and before I could finish, she immediately said that my matter needs to be handled by the Stokvel section and tried to transfer my call back to the Stokvel section and my got cut off. I then tried to call again using the same number ***, and the gentle man said the very same thing that was said by the previous gentleman wanted to transfer me again and the call got disconnected. I am frustrated by the back and forth and not getting the assistance I was seeking.