FNB call center = automated catastrophe.

how, do i talk to someone at FNB? the call center is a automated voice that never goes to a human being. i know what the problem is on my internet banking but it cannot be fixed by a automated thing, i need a person. so how on earth do i get to talk to someone? after 10min of pressing 1 and 2 the thing tells me i will be transferred to a person, held of for another 2min and nothing happened, just static filled silence.