CD
Chantelle D
1 reviews | Active since Aug 2015
28 Oct 2019, 15:51
FNB call center are pathetic
You call service is pathetic!! I am trying to phone you guys to reverse a debit order but I was holding on for 25min the first time and the second time for 20min, I also have a work I can't hold on like this forever...... Please phone me back I need to do that urgently.
Helpful (0)
Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
28 Oct 2019, 16:37Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply28 Oct 2019, 16:37
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
***
CD
Chantelle D's updateReviewer Update
31 Oct 2019, 05:51I am still waiting for FNB to phone me back about the debit order toe reverse het. The one the lady could do but not the other one, she said she wil phone me back, I asked her again must I phone you guys and she said no mam we will phone you back. Still waiting and need that money!!
CD
Chantelle D's update31 Oct 2019, 05:51
Reviewer Update
I am still waiting for FNB to phone me back about the debit order toe reverse het. The one the lady could do but not the other one, she said she wil phone me back, I asked her again must I phone you guys and she said no mam we will phone you back. Still waiting and need that money!!
CD
Chantelle D's updateReviewer Update
31 Oct 2019, 07:47Patethic!!!! Is not even a word for you guys!!! Phone again hold on for 20min talked to a guy could not help me.... Put me through again an cut me off after 28min!!!!!
CD
Chantelle D's update31 Oct 2019, 07:47
Reviewer Update
Patethic!!!! Is not even a word for you guys!!! Phone again hold on for 20min talked to a guy could not help me.... Put me through again an cut me off after 28min!!!!!