1 reviews | Active since Jan 2013
FNB Call Center Agents not helpful
Good Day,
I have the following facilities with FNB:
Private Clients Cheque Account Private Clients Credit Card Savings Pocket Money Maximizer Homeloan Mortgae Protection Plan FNB Funeral Cover
When I logged into my FNB Online account, I got a notification that I should approve an amount to be debited to my account on a monthly basis, I called FNB for General Enquiries and I gave them the particular contract reference number, and they all kept on transferring me to a number that does not want to go through. All I wanted was clarity on what this FNB Life Debit Order was for and about as I cannot approve a debit order for a transaction I am not fami**** with.
The reference number to that particular transaction is : OD02LD31
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)