FNB call center a waste of precious airtime

I have had a credit card before-the card was closed-they never updated my profile by removing the credit card from my profile. Last week I did my banking and accidentally transfer R500 into this closed account. I called fnb on friday -I spent 45minutes on the phone without anybody being able to assist me. Today I called again this time I was on the phone for a full hour-my lunch hour. I wasted airtime as once again, no one could assist me. This is the type of service that is forcing me to go to another bank. Fnb your service suck!!!!