JR
Jose R

1 reviews | Active since Feb 2017

11 Apr 2022, 15:00

FNB Call center a black hole

This is the 100th time i have been told to phone an FNB number to resolve a specific issue and the options were not even remotely the same to what the description was.

I tried to buy something from the fnb devices store and received an error saying that a sales consultant will phone me back.

This happened on Wednesday, Thursday Friday and Monday. Phoning the number provided *** took me to the wrong place. Phoning these 2 numbers

***. *** *** *** ***

Above is all the numbers i was told to phone , each by a different member of the FNB team.

the one FNB rep also held on while i phoned the the number he gave me and when the options were not what he told me it would be , he just hung up.

I want my money BACK for all of these calls. This happens EVERY single time i have an issue with FNB, i end up spending 100s of Rands on phone calls and wasting hours.

This is unacceptable. I want R200 in airtime and i want someone to CALL ME until this matter is resolved.

Dont ONLY reply to this message. CALL ME!

Im not calling one other useless number you give me.

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