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wesley R
1 reviews | Active since Apr 2018
25 Apr 2019, 12:41
Fnb call center
I'm banking with fnb for some time now and I had an emergency reversal of payment to make and I had bought R150 airtime just to phone fnb and do the reversal. I have entered my ID number and card number exactly 6times and I was transfered 6times from 1 person to another and had to stay on the line for the last person for atleast 10mins and then my airtime ran out. That is 0 progress that I made and spent R150. That's how much fnb has cost me for no help at all. This is ridiculous, how long do I have to wait and spend just so fnb can help me with my money. Phoning fnb is absolutely frustrating. You being redirected like no body's business
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Replies (2)
FNB (First National Bank)'s replyOfficial
25 Apr 2019, 14:04 Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologise for any inconvenience caused.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologise for any inconvenience caused.
Kind Regards, Hello Peter Complaints Team *** (option one)
FNB (First National Bank)'s reply25 Apr 2019, 14:04
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologise for any inconvenience caused.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologise for any inconvenience caused.
Kind Regards, Hello Peter Complaints Team *** (option one)
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wesley R's updateReviewer Update
25 Apr 2019, 14:07Half an hour after I wrote my complaint, fnb contacted me to find out what was the problem. Excellent response from them. Thank you guys. It is much appreciated.
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wesley R's update25 Apr 2019, 14:07
Reviewer Update
Half an hour after I wrote my complaint, fnb contacted me to find out what was the problem. Excellent response from them. Thank you guys. It is much appreciated.