1 reviews | Active since Feb 2017

08 Feb 2017, 05:35

FNB Call back service

<p>I have tried to do the online registration with FNB in the end of January, for my personla and business.</p> <p>The web site did not work and said some one will call me back.</p> <p>Up to date about two weeks later one persone called for my details of my personal information and more than 7 days later no extra information, a e-mail was recieved to do my debit oders but i need my account details first and nothing is being sent.</p> <p>Also no one person have phone me regarding my business account that I would also like to move.</p> <p> </p> <p>Need less to say, when I started my business 3 years ago I also tried to open an account with FNB business online and it also did not work, it also stated that they would phone me back, needless to say they phone more that 5 moths later.</p> <p> </p> <p>With the servise of banks as they are, where do we go from here? </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Feb 2017, 10:24
Official

Good day Mr. devilliers-bredenhan

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***