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Samukelisiwe S
1 reviews | Active since Jun 2011
08 Dec 2020, 12:38
FNB + Calgro - my worst nightmare
FNB this complaint is regarding case nr ***NF - about property that was built by Calgro and finance by FNB without a water meter being installed. I was speaking to Desiree from Calgro who advise me to go and open a water acc with COJ - on my first complaint I did specify I went to COJ and Joburg water and they couldn't help as they told me Calgro was supposed to install the water meter. How the property transferred to my name if there was no water acc. I need FNB to contact someone senior at Calgro and arrange to come and install the water meter in the property as they still developing at Fleurhof. Monday if this is not sorted I will be escalating to the Ombudsman.
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Samukelisiwe S's updateReviewer Update
11 Dec 2020, 10:56I am utterly disgusted at the response I got from Innocentia Ndlovu from FNB H/L resolution centre - she told me FNB is just a financier of the bond or a 3rd party. So when the property was being transferred from developer to my name what were the attorneys doing as they had to ensure the property has the water and electricity acc in order. And the bank should not have released the funds if these were not in order. I tried going to COJ and calling Calgro numerous times with no help hence I resorted in seeking for help from FNB. Please train your staff to respond better as its been 2 months of frustration with regard to this matter that even today is not resolved.
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Samukelisiwe S's update11 Dec 2020, 10:56
Reviewer Update
I am utterly disgusted at the response I got from Innocentia Ndlovu from FNB H/L resolution centre - she told me FNB is just a financier of the bond or a 3rd party. So when the property was being transferred from developer to my name what were the attorneys doing as they had to ensure the property has the water and electricity acc in order. And the bank should not have released the funds if these were not in order. I tried going to COJ and calling Calgro numerous times with no help hence I resorted in seeking for help from FNB. Please train your staff to respond better as its been 2 months of frustration with regard to this matter that even today is not resolved.