FNB + Calgro = Disaster and **********

I tried doing things in a civil way and reported a complaint internally regarding my property built by Calgro and financed through FNB whereby no water metre was installed. Case nr ***. Laid complaint on Friday , Monday and yesterday got a call that someone will call me. Even today no one called me. So now my whole life must stand still because FNB decided to use ********* called Calgro . If I don't get a response soon about when will the water meter be installed I am reporting FNB to the Ombudsman. What's so hard in my request as Calgro still doing development in my area. And How did your lawyers miss this when they were transferring property to my name at the deeds office as a water acc is needed. Disappointed at FNB. ******** of the highest level and don't care about their clients.