FNB Cad Division Call centre poor service

Credit card query

This morning at about 08:45 i had a debit order processed from my premier cheque account to this fnb long number account.I called FNB card disvsion to understand exactly what does the long number mean and which account number relates to this .This gentleman assisted me however he was not willing to listen to me as the conversation went on.His respond to me was very impatient and told me he will drop a call on me.I requested to speak to his manager and i waited on a call for than 15minutes to speak to the manager and only to be told the manager is not available.They are not even considerate as I called from my own phone to be given unprofessional service.

FNB needs to understand that they are dealing with people who doesn't work with cards and account numbers but these people are willing to learn and navigate through their online profile to trace back the account number.The ref call ********** 5554.

I am so ****ed off his attitude because i was yearning for more knowledge to understand and he was soo impatient and interjecting without listening and actually give correct answers.