FNB

I am very disappointed in the @FNB SA in the department of Late Estate claims department (deceased Clients-Reporting and support). I have been taken back and forth my funds to be unhold from FNB. I account has been active for a year now and all the documents have been submitted in time mind due. GEPF has transfered the funds in May and still they havent cleared and i was told that they will be cleared within 48 hours because the verification of the account was done long time ago. i am very stressed right now because am not getting any help from FNB. I have spent over R500 this week calling FNB and doing follow ups. The last call i had was with the Team Leader by the name of Tobeka and she confirms that she did send the request to unhold from the 27th of May up untill this morning. The account is currently with Almond who is very much aware of this matter but not doing anything.