*********** FNB

I made a purchase online on matches fashion for a pair of sneakers and my order was cancelled when money was already deducted out of my account and this was last week Thursday 09 May 2024. I then went to FNB on Saturday 11 May 2024 to have the transaction to be reversed. I was told to wait for 5 working days which doesn’t make any sense to me because that is my money and there’s proof that it was deducted and the order was cancelled. I find this very tedious and a huge inconvenience for me to wait this long for my own money. I received an email on 14 May 2024 that I must provide information regarding the transaction and up to now I’m still waiting, what are you guys looking for ? I want my money back and continue with my purchases. On 15 May I made other two purchases on CETTIRE online they were cancelled as well because FNB is holding my money, why the hell do you hold money that I authorised for my purchases ? Why do you decide for me and inconvenience me so much ? I hope you won’t tell me about the 5 days waiting period nonsense because I made plans already and I was expecting to get my orders by next week but you decided to hold funds as to why I do not know. Make sure all that money is returned into my account asap I can’t be delayed and inconvenience by your incompetence. Why can’t you call me to confirm my purchases before taking steps without my knowledge. I’m so ****ed of by this