FNB Bussiness Banking Relation Managers - Dont expect anything

Item: FNB (First National Bank)
Rating: 1
Author: Nico K

Private Business Banking is a joke.

I have 8 Business with FNB for 11 years now and sadly my Relations Manager retired. The new RM cant respond to emails in a timely matter. My relation Manager has her assistant do all the work and twice now has not responded to mails for 2 weeks at a time within the last 2 months. When complaining I don't even get an apology. I have laid a complaint with FNB Complaints...nothing happened.

If I do not get assigned a new relations manager within the next 2 weeks im surely changing banks

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

29 Aug 2019, 08:28

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***

Regards

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply29 Aug 2019, 08:28

Official