DR
Detmar R

1 reviews | Active since Aug 2016

24 Aug 2016, 08:29

FNB BUSINESS UTTERLY USELESS

<p>BEEN TRYING TO OPEN AN ACCOUNT FOR THE LAST 2MONTH WITH FNB BUSINESS.</p> <p>PROMISE OF 5 -10 WORKING DAYS AND ALL WILL BE DONE. (DIDN'T HAPPEN LIKE THAT)</p> <p> </p> <p>AFTER ABOUT 5DAYS I RECIEVED MY BANK NEW BANK CARD. HAVN'T HEARD ANYTHING FROM THE BANK SO I PHONE THEM. THEY REQUEST DOCUMENTS AND I SENT THEM WITHIN MUNITES. ANOTHER 5 OR SO DAYS GO BY AND NOTHING SO I PHONE AGAIN. THE ANSWER FROM THE BANK IS OH SORRY SIR WE STILL NEED MORE PAPERWORK. (NO CORRISPONDENCE RECIEVED OR SENT REQUESTING DOCUMENTS)</p> <p>EVENTUALLY GOT THE PAPERWORK TOGETHER AND SENT IT AGAIN. I WENT TO THE BETHLEHEM BRANCH WHERE THEY SAID THAT THEY COULD DO NOTHING FOR ME I NEED TO KEEP PHONING FNB BUSINESS BANKING... FRUSTRATED I DID THAT AGAIN. FINALLY GOT THE ACCOUNT OPENED AND THE HOLD WAS UPLIFTED.</p> <p> </p> <p>I HAVE BEEN TRANSACTING WITH THE ACCOUNT FOR THE WHOLE MONTH AND SUDDENLY MY BANK ACCOUNTS HAVE BEEN FROZEN...AGAIN!!!!! WHATS UP WITH THAT??? AGAIN NO CORRISPONDENCE OR EVEN AN SMS TO SAY THERE IS SOMETHING OUTSTANDING OR VERIFICATION NEEDED. IT TOOK ME ABOUT 8 FNB MEMBERS AND OVER AN HOUR ON THE PHONE WHICH IS COSTING ME MONEY TO TRY FIND OUT WHY THE ACCOUNT HAS BEEN BLOCKED AGAIN. FINALY GOT TOLD A VERIFICATION MUST BE DONE AND SO I DID IT AND WHEN I TRY PHONE BACK NO-ONE CAN HELP ME AGAIN AND SO I START TO FIGHT AGAIN AND THE GUY THAT I WAS DEALING WITH IS MISSING. STARTED MY STORY OVER AGAIN WITH SOMEONE NEW AND THE NEXT THING YOU KNOW IS THE HOLD IS LIFTED AND THEY STILL HAVEN'T DONE THERE JOB. WILL THIS BE AN ONGOING THING?</p> <p> </p> <p>WORST EXPERIENCE EVER!!!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Aug 2016, 09:34
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 998025.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)