CB
Corne B

1 reviews | Active since Feb 2015

18 May 2017, 09:34

FNB Business, THE MOST PATHETIC BANK/SERVICE EVER!!!!!!!!!!!!!!!!!!!!

<p>I've been trying to open an business account with this excuse of a bank for the past week. Yesterday they've sent an SMS AGAIN requesting documentation in order to activate the account. This documentation was already sent early Monday-morning. So I call their business division to ask what is going on cause the automatic-reponse email confirmed that they will contact me in 3 days, they didn't nkiow about my email in their INBOX. So they keep requesting documentation although it is already in their inbox.So it is 4 days later and still no action form their side. The guy on the line said he is then going to send me more documentation to complete before they can open the account. The irony is that my wife also tried to open an account approximately 5 weeks ago. Absolutely no assistance from FNB. STANDARD Bank takes two ours to open an business account</p> <p>Call reference nr: ECCRCMXAS111</p> <p>Email ref: ********** 5_ ********** 59</p> <p>To save yourself frustration and time, so not apply with FNB</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 May 2017, 09:58
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)