*********** FNB Business Staff

I am extremely disappointed with the business account and terrible support offered by the 'Business Manager'.

Firstly I asked for advice regarding a Forex payment from my business account and if my information entered was correct, no help was given by Henniefah Greaver so I made the payment without assistance.

The recipient informed me the payment was not made correctly and the money would just sit in the Standard Bank account paid without being transferred to their international bank account and that I need to do a reversal of the payment to get my funds back.

I submitted this request weeks ago, I have included Henniefah Greaver to assist, but her response was if I paid the money from my personal account yet this entire time I have been in communcation with her regarding my business account as she is supposedly my business account manager. Then on the 15/08/2024 she said she would get back to me by close of business the following day 16/08/2024....I am still waiting for that response and it is the 21/08/2024

I find it utterly shocking how difficult it is to get any assistance from FNB as a business account customer. I am highly considering moving all of my business to another bank due to this complete incompetence with simply doing a reversal. I have all the communication and the recipients instruction to request a reversal, it has been WEEKS and I would imagine something such as a reversal is a time sensitive task and that leaving it too long will end up with a reversal being impossible to do?