FNB Business - slack for resolving complaints - only good @ trying to sell you new services

Hi have for the last couple months being trying to resolve issues with FNB. To date nothing. I even got called by Zanele Sithole, she offered to resolve my issues. That was a month ago. No reply to my email. I have complaints logged. No reply. My last ref was ********** and ********** .

As someone who has been dealing with FNB since the late 90's this is infuriating. FNB's website is becoming dumber and dumber. The latest stupidity which started last month was asking for OTP's when changing the value for my scheduled payments. When you have 30 payments this is a mission. Why ask for an OTP EACH time? This was never the case. Not to mention all the bugs and screenshots I took and emailed to the above rep. FNB's developers really need to check their code and test properly. The QC is non existent. Look at the poor wording of their latest OTP's "FNB:-) You are about to Transaction requires OTP. Confirmation OTP: 1780 " This shows you they haven't tested properly. You are about to Transaction...idiots. This is the brain drain hitting FNB's software dev team.

Please don't phone me - use my email address as I block all spam numbers and FNB sales etc