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TEBOHO M

1 reviews | Active since Nov 2012

05 Feb 2025, 12:40

FNB Business: Shocking Lack of Transaction Transparency and Delayed Response

I noticed two unauthorized card transactions on my FNB Business account after receiving a notification. Concerned, I contacted FNB Business the next morning to report the issue, as the transaction descriptions were vague.

To my surprise, the bank had little to no information about these transactions—something I found alarming, especially for a business account. The consultant assured me that a case had been logged and that I would receive a refund within 48 hours.

However, three working days later, I received an app notification (which I could have easily missed) stating that my query wasn’t classified as a dispute and that I needed to log it with the ***** Department instead. Why wasn’t I informed of this from the start? I wasted valuable time on hold, only to be misdirected.

FNB’s lack of transparency, poor communication, and delayed handling of *****ulent transactions are unacceptable—especially for a business account. This experience has seriously shaken my trust in their service.

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Replies (2)
TM
TEBOHO M's update05 Feb 2025, 13:35
Reviewer Update
Following my initial complaint about unauthorized transactions on my FNB Business account, I received a call from FNB’s business department. Unfortunately, instead of addressing the issue, they simply stated that there was nothing they could do and that I needed to speak to the ***** Department.
What’s truly shocking is that they failed to acknowledge the fact that I should have been informed of this from the very beginning. Instead, I was given incorrect information, wasted valuable time, and was left to figure things out on my own.
FNB’s lack of accountability and poor communication are beyond frustrating. As a business account holder, I expect better service, transparency, and efficiency—none of which I received.
TM
TEBOHO M's update12 Feb 2025, 12:25
Reviewer Update
Following my complaint, an FNB manager reached out, acknowledged the error, and admitted they could have handled the situation better. I appreciate them taking accountability and committing to investigating the matter. Looking forward to their feedback and a resolution.