FNB Business (Shahida Mohamed) threatening me

Item: FNB (First National Bank)
Rating: 1
Author: Barend P

This is a first correspondence message I receive from Shahida Mohamed FNB Business regarding renewal of our overdraft facility.

"Dear Client

Please urgently contact Shahida on *** with regards to the renewal of your overdraft facility.

Kindly be advised that should no contact be made by 04/10/2019 we will have no option but to proceed and take the appropriate action.

Warm regards" Yeah right?

Is this how you treat clients, by threatening them with "action" before I even have an idea what you wish to speak to me about?

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

02 Oct 2019, 12:44

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***

Regards

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply02 Oct 2019, 12:44

Official

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***

Regards

Hello Peter Complaints Team

***