FNB Business ***** up a R22m tender opportunity through gross inefficiency and don't seem to care!

We lost a R22m tender as a result of disgraceful and inefficient service formFNB. It took a week for them to send us the requisite forms, then they sent more (incorrect ones) later then just disappeared in spite of mails, calls and visits to the branch. Even when we got an extension for the submission date for the bid, FNB failed again. NOW...6 weeks later, we are expected to chase the return of these funds and the bank expects us to do the work! We have written to head of Business Banking Mr Michael Vacy-Lyle as well s Mr Jacques Cilliers, but clearly our business are not big enough to warrant a reply. I have found their attitude to be dismissive, arrogant and rather cavalier.