VP
Velly P
1 reviews | Active since Jul 2011
09 Dec 2019, 12:07
FNB business risk banking
I have since lodged a case with business risk banking and was given a reference and told an investigator will will phone me within 48hours but have not received any followup from them
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Replies (2)
FNB (First National Bank)'s replyOfficial
09 Dec 2019, 13:53Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply09 Dec 2019, 13:53
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
***
VP
Velly P's updateReviewer Update
12 Dec 2019, 08:55The matter has not been resolved but met by *********** employees David Mashaba together with his manager Maisha Mahlatse for now almost 10 days the excuse they giving me is that the matter gets resolved within 7-10 days and only today on the 9th day they tell me that and that is clear incompetency hiding behind timelines when this could have long been resolved. FNB IS USELESS and am contemplating closing all my accounts with FNB
VP
Velly P's update12 Dec 2019, 08:55
Reviewer Update
The matter has not been resolved but met by *********** employees David Mashaba together with his manager Maisha Mahlatse for now almost 10 days the excuse they giving me is that the matter gets resolved within 7-10 days and only today on the 9th day they tell me that and that is clear incompetency hiding behind timelines when this could have long been resolved. FNB IS USELESS and am contemplating closing all my accounts with FNB