FNB Business Registration in over 2 Months! Still Waiting!!!

Noticed an advert about FNB Business Registration made simple, it stated they handle all CIPC registrations on your behalf when opening a business account with FNB, this seemed like a great convenient service and decided to go for it. It has now been over 2 months and i still have not had the company registered nor received my business account details. I have emailed the required documents through several times, all to which i received delayed (3-5 days later) responses stating the forms were incomplete, apon checking all forms they were complete, and the FNB representative just simply opened the original forms which were blank instead of opening all atatchments to see all documents were there, we went through this back and forward rigmarol until eventually we recieved a different excuse - to state the forms were now outdated (which for the life of me makes no sense as they were apparently incomplete and now they are perfectly completed but outdated). We requested a manager or superior to contact us a few times with no success. We would love to just have this cancelled and have our money refunded as we have now lost over two months due to FNB's GREAT service! Thank you for the absolute lack of service you have shown me and my new business! Beyond Frustrated Almost FNB Customer!