FNB Business provides poor services

i app**** for a new business account, which took them 2 weeks to sort out. during my application i asked them to do a name change for me the lady i spoke to assured me that as soon as the account has been open the will do a name change.

i called in to check if that has been done, and every time i call FNB i awaited for over 40 minutes before i could get assistance. An agent answered my call, gave her my details, she then put me on hold. the next thing a lady from volvo answered the phone.

i haven't received and call back from fnb

i am not happy with the type of service i received from FNB. and i need this account.