1 reviews | Active since Jul 2011
FNB Business PETRO Card PIN reset team not assisting
I have tried over the past month on 3 separate occasions to get my BUSINESS PETRO card PIN reset via the phone. On each occasion the call centre consultant advises that someone will call me back within 3 working days. On each occasion no-one has called me back. The business card call centre is also unable to assist or escalate as their process prohibits this. Please can I have someone from the BUSINESS PETRO Card PIN issuing team call me to assist!
Good Day Evan
Thank you for bringing this to our attention.
We acknowledge your complaint.
Your complaint has been routed to the relevant department for further investigation and resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Evan
Thank you for bringing this to our attention.
We acknowledge your complaint.
Your complaint has been routed to the relevant department for further investigation and resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***