TK
Theo K
1 reviews | Active since Nov 2012
08 Oct 2019, 15:08
FNB Business online banking support non existent
FNB Business Online capabilities is non existent and support is unable to solve queries relating to online secure card maintenance. I have made more than 5 attempts to activate online secure (to be able to use my card online) and have not been successful once due to poor support training and even worse banking application and website.
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Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
08 Oct 2019, 15:28Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***F
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply08 Oct 2019, 15:28
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***F
Regards
Hello Peter Complaints Team
***
***
TK
Theo K's updateReviewer Update
08 Oct 2019, 16:50Thank you for contacting me and sorting this out. Please do ensure the call centre support staff are properly trained as they have no understanding of what to do if the 'Activate now' function isn't available.
TK
Theo K's update08 Oct 2019, 16:50
Reviewer Update
Thank you for contacting me and sorting this out. Please do ensure the call centre support staff are properly trained as they have no understanding of what to do if the 'Activate now' function isn't available.