FNB business mishap

In June a debit order lapsed due to insufficient funds in our business banking account. The amount that was supposed to go off as per policy agreement, was not taken but double the amount.

If only the agreed upon amount was taken as stated in the Law on Call policy, there would've been enough funds available and the debit order would not have lapsed.

4 weeks ago I got a call from one of our suppliers stating that our accounts with them are being suspended because CGIC withdrew all insurance on credit since we are a liability. I phoned FNB , spoke to our business banker Zandele from FNB Kolonnade branch, what a pathetic business banker since you don't get ANY feedback. And when on the phone with her, she just says 'Ok' if you tell her that you have a big contract needing supplies and your business might take a huge knock because of the mishap from their side. She threatens me with recordings, but when asked to please pull recordings to prove MY , her client's, innosence , no reply for 3 weeks.... I follow up, no reply and she is never available when phoning, if you go to the branch , you have to have a meeting set up.

This is absolute nonsense!!