FNB BUSINESS KYC (BUSINESS ACCOUNT FULFILMENT) DEPARTMENT NOT APPROVING MY APPLICATION FOR BUSINESS CARD, SAYING WE ARE PROVIDING A WRONG RESIDENTIAL ADDRESS

FNB BUSINESS KYC (BUSINESS ACCOUNT FULFILMENT) DEPARTMENT disappointed me on my application for Limited Functions Debit Card.

I gave FNB an instruction to open additional account on my Business Profile, following which I signed the authorisation form and submitted all the required documents including the ID copy and the proof of residence for the additional employee.

FNB KYC consultant called me on Saturday, the 14th August 2021 at 11:12am. I responded with all business information and was informed I completed my verification.

At 11:42 I received a call from my executive member informing me that FNB KYC consultant called for verification and informed her that she have failed verification because she provided the WRONG RESIDENTIAL ADDRESS.

I am disappointed with FNB because they are saying the residential address my executive member provided is not correct. It is amazing how can they say the residential address is wrong while the individual is giving them the residential address of where they are staying and the residential address similar to the proof of address which was submitted to FNB during application.

Which other residential address do FNB want? if not the one that the person is staying at and if not the one that I submitted to FNB during application.

I wonder which address do FNB want except the one that we know. I submitted documents to FNB. When they call we give them information and they say its wrong. One wonders with what are they verifying the information if not what we submitted.

I need answers from FNB Business as to why are they saying the residential address of a person is wrong if it is the address in the documents we submitted. Which address do they want except the one that we use.

This is disappointing. More especially looking at the fact that we are talking about BUSINESS PLATFORM. What type of irregularity is this?

Now FNB sent me an email that the member should go to the branch. I wonder to do what because the member is still going to produce the same residential address that FNB is saying it is wrong.

Please stop maltreating us and do the right thing. Is it because it is a Black Owned Business? We are paying for this services and this unrealistic conduct by your consultants must stop.