FNB Business is totally unreachable

I'm actually at a loss. I've submitted a request to open a new Business Account (with the business registration) on 2018/08/10. Other than the fact that they say everything will be done in 10 work days, the company registration (CIPC) went fairly smoothly and my company was registered and all paperwork received by 2018/08/23. On 2018/08/24 I received an email from inContact as well as a sms from Ebucks. Very excited about my new business venture and getting started, FNB quickly burst my bubble, because that was it. I have no idea whether I have a business account registered with FNB or not. I've called numerous times, 3 times I gave up as my calls were never answered. The 2 times my calls were answered I was transferred numerous times, eventually I hung up after 30 minutes. The one consultant mentioned that my account was opened but there are documents outstanding, she then put me on hold and never came back again. The funniest was when I called and I was immediately directed to the 'rate this call' option, yet my call wasn't even answered. I've been to a branch, they told me I could only contact you telephonically. I've been given 4 different numbers to call, each time they say this is the number that will be able to assist me. I've logged a request as well as a complaint on the website, didn't receive a response either time. It feels like I've been red-flagged NOT to be helped or serviced. Can anybody please let me know what is going on with my account??